This page summarizes how NexLife CRM subscriptions are billed, how you can cancel, and when refunds are available. In case of a conflict, the Terms of Service govern.
1. Subscription Billing
- NexLife CRM is sold as a monthly subscription at the price shown on our pricing page at the time you check out.
- Billing is handled by Stripe. Your card is charged at the start of each billing period.
- All prices are in U.S. Dollars unless otherwise stated and exclude any applicable taxes.
2. Cancellation
- You may cancel at any time from the Stripe customer portal linked in your account, or by emailing nexlifecrm.info@gmail.com from the email on file.
- Cancellation stops future renewals. You retain access to paid features until the end of the current billing period.
3. Refunds
Because NexLife is a digital service that provides immediate access to software features, subscription fees are generally non-refundable. We will, however, consider refund requests in the following cases:
- Duplicate charges, refunded in full.
- Charges after a documented cancellation, refunded in full.
- Extended outage of a core feature that we fail to remediate within a reasonable time, pro-rated at our discretion.
To request a refund, email nexlifecrm.info@gmail.com within 30 days of the charge with a description of the issue and the Stripe receipt.
4. Chargebacks
If you initiate a chargeback without first contacting us, we will suspend the account until the dispute is resolved. Please reach out first, most billing issues can be fixed the same day.
5. Free Trials and Promotions
If we offer a free trial or promotional rate, the terms of that offer will be shown at checkout. Unless the offer says otherwise, the subscription auto-converts to the standard monthly price when the trial ends.
6. Changes to This Policy
We may update this policy from time to time; the "Last updated" date at the top of the page reflects the current version. Changes are not retroactive.